- FREE SHIPPING WORLDWIDE (STANDARD WITH TRACKING):
EUROPE: We ship by REGISTERED MAIL, which takes from 2 to 5 working days depending on your location. This is a fully trackable service, which enables us to track the whereabouts of your parcel once it's been despatched.
REST OF THE WORLD: We ship by REGISTERED MAIL, which may take up to 2 weeks for your oder to reach you, depending on your location. NOTE: Belle Sauvage is not responsible for any customs delays and or duties.
- OPTIONAL EXPRESS SHIPPING WITH TNT. COSTS VARY ACCORDING TO YOUR LOCATION:
If you choose this shipping option, we will ship your order within 24 hours and you will receive your order's tracking number on the same day. Your item should be with you in 1-2 days depending on your location and exclusive of transport strikes, customs delays and other issues outside of our control.
Belle Sauvage aims to ship all orders received before 1pm on weekdays the same day. We aim to ship evening and weekend orders the next working day. At busier times of the year, such as during sale periods, please allow an extra day or so before your order status is updated to “dispatched”.
At busier times of the year, such as Christmas, postal services can slow down, so we ask you to wait 6 working days after your order is updated to “Dispatched” before contacting us.
NOTE: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Please note all orders require a signature on receipt.
What happens if my order is delivered when I’m not at home?
The carrier we use will leave you a card letting you know that a delivery has been attempted. The card should have detailed instructions informing you on how to obtain your parcel. You will have 7 days from the date of attempted delivery to rearrange delivery, after this date items will automatically be returned to us. If the item is returned to us in this way, we will need to charge again for postage before sending the item out again. We will contact you first. To avoid delays in delivering your parcel, we recommend having your item shipped to your daytime address (for example, your work address).
Can you leave the delivery in an agreed hiding place or with a neighbour?
Unfortunately we cannot as all orders require a signature upon receipt at the specified delivery address.
Can someone else sign for my delivery?
Yes, anyone at the specified delivery address can sign for the goods.
Do you ship internationally?
Yes! We ship worldwide.